Home Apps & Softwares 50% of Home windows 10 customers have skilled issues says survey

50% of Home windows 10 customers have skilled issues says survey


After each large Home windows 10 replace is launched, it appears we hear about main gremlins affecting some computer systems – that’s definitely the case for the most recent April 2018 Replace – however what number of customers have been affected by PC issues attributable to Microsoft’s desktop OS since its launch practically three years in the past?

Based on UK client watchdog Which, at least half of all Home windows 10 customers have been beset by issues with their PC.

This conclusion comes from a survey of 1,100 members of Which, with the problems encountered starting from minor glitches to show-stopping bugs stopping the PC in query from working.

Essentially the most prevalent flaws in these encountered by respondents have been software program compatibility points, as cited by 21% – together with apps that didn’t run solely following an replace. {Hardware} issues, akin to a peripheral not working following an improve, have been additionally commonplace, affecting 16% of these surveyed.

Some people stated their PC was slower following an replace, and others ended up with a pc that didn’t work or boot solely. Of these unfortunates that fell into the latter camp, 46% stated they needed to pay somebody to restore their PC, with the typical price of that work being £67 (round $90, AU$120).

Client compensation

Because of this, the Which web site is banging the drum for Microsoft to higher take into account the patron rights of customers, and to contemplate paying compensation to anybody who has skilled a lack of any sort – presumably of information, or time – due to an issue with Home windows 10.

The watchdog additional argues that digital content material akin to an working system needs to be topic to the identical guidelines as different merchandise, and if defective needs to be repaired or changed. And if a restore try is unsuccessful, consumers ought to be capable to ask for his or her a refund on the OS.

The watchdog can also be pushing for Microsoft to make it clear that there are attainable downsides to the massive updates that come out twice per yr, and to provide customers a (extra knowledgeable) selection of whether or not or to not settle for any given improve.

In fact, you actually need to run with the most recent updates to make sure your Home windows 10 PC has the very best ranges of safety, which is why Which is advocating that vital safety updates needs to be a separate consideration that customers will all the time be provided with – whereas characteristic updates are a selection, as talked about.

Extra selection is all the time good, in principle, though there’s one thing of a can of worms right here by way of the hazard of fragmenting the consumer base throughout completely different variations of Home windows, significantly when some options are going to alter issues in a giant method (like Units with the UI).

Microsoft has apparently agreed to contemplate these varied proposals, and issued a press release to say: “We wish to be certain that our prospects obtain the correct help they should get the very best Home windows replace expertise and we are going to proceed to evaluation buyer enquiries and points on a case-by-case foundation to make sure particular person assist and determination the place attainable.

“As well as, Which members are crucial to us so we’re at the moment exploring methods by which we will work collectively sooner or later to make sure they’ve the help that they want in a method that’s simple and fast.”

Which additionally stated that extra folks had contacted its computing helpdesk regarding issues with Home windows 10 during the last three years, than all different working techniques – each desktop and cellular – mixed.