Microsoft’s strategies of patching and updating Home windows 10 have come underneath hearth from a gaggle of consultants which have been surveyed by PatchMangement.org, they usually’ve referred to as on Microsoft to repair the mess.
The survey was created by Susan Bradley, a pc community and safety advisor who additionally moderates the PatchManagement.org mailing listing. The survey was despatched final month, and Bradley has since been sifting by way of the responses.
The outcomes of the survey will make uncomfortable studying for Microsoft, which has made plenty of noise about enhancing the replace course of for Home windows. In accordance Bradley in an open letter to Microsoft, 69% of the respondents have been both “not happy” or “very a lot not happy” with the standard of Home windows’ updates.
Within the open letter, Bradley implored Microsoft high brass to “take the time to learn the responses. It showcases that your prospects who’re in command of patching and sustaining methods are usually not proud of the standard of updates and the cadence of function releases, and really feel that it can’t go on as is.”
An sad bunch
The survey additionally discovered that 64% of respondents are dissatisfied with the standard of Home windows 10 updates. The IT admins weren’t keen on Microsoft’s current behavior of releasing two main updates a yr both (just like the April 2018 Replace, adopted by Redstone 5 in October), with over 78% saying these needs to be issued solely every year or each two years.
It’s value remembering that it is a survey of IT directors, and these main working system updates (which regularly arrive with teething issues) is usually a actual headache for companies with plenty of units that every one have to be up to date without delay with out the rest experiencing down time.
Whereas not one of the executives Bradley talked about in her open letter have responded, Computerworld experiences that “somebody at Microsoft logged a assist request on Bradley’s behalf, after which a buyer relationship supervisor on Microsoft’s govt escalation crew emailed.”
In accordance with Computerworld, the e-mail stated that the one who despatched it was “engaged on discovering the most effective venue to convey your considerations to our management crew”. A day later, a follow-up e-mail acknowledged that Bradley’s letter had been forwarded “to a crew that’s higher geared up to deal with the considerations and suggestions that you’ve acknowledged,” and instructed sharing feedback or options on the Home windows Suggestions Hub.
A couple of days in the past Bradley once more tried to contact Microsoft executives, together with CEO Satya Nadella and Carlos Picoto, head of the Home windows servicing and supply group, however to this point has had no response.
In feedback revealed by Computerworld, Bradley stated that “Home windows updating is tough. However the fixed modifications have made the method of getting a machine to service updates extra sophisticated, not much less.” Regardless of Microsoft’s failure to reply on to her letter, she stays optimistic that the corporate will repair Home windows 10’s replace drawback.
“I belief that there are various inside Microsoft who consider that this must be mounted… I’ve religion that the [people] contained in the company will push to do the precise factor for the purchasers of Microsoft.”